PROFESSIONAL SERVICES

Hire the Mission.

Technology solutions that strengthen your organization and create opportunities for Chicago's next generation.

IgCE provides professional IT, cybersecurity, AI, automation, training, and custom software solutions for nonprofits, small businesses, community organizations, schools, churches, and growing teams.

We help organizations solve real technology problems, strengthen their security, modernize the way they work, and build solutions when an off-the-shelf product is not enough.

And when you hire IgCE, your investment reaches further.

Revenue generated through our professional services helps support cybersecurity education and hands-on technology training for young people in Chicago.

Professional technology solutions today. Technology professionals for tomorrow.

Illustration: IgCE's professional team at the center of organizations, cybersecurity, AI, software, and education.
WHO WE HELP

Organizations that need experienced technology help without a large IT department, and IT teams that need specialized project support.

Based in Chicago. Engagements are on-site, remote, or both. We are a nonprofit, and we work with businesses as readily as with other nonprofits.

WHAT WE DO

Five ways to hire IgCE.

Start with the problem, not the service. Most engagements begin with an assessment and end up simpler than the organization expected.

SERVICE 01 // MANAGED IT

Managed IT & Technology Support

Reliable technology support for organizations that need experienced IT leadership without the cost of building a full internal department.

Microsoft 365 and Google Workspace administration, device and access management, security configuration, vendor coordination, and the planning and documentation that keep a small organization running like a larger one. For Chicago nonprofits, schools, churches, and small businesses, this is the IT department you don't have to hire.

Services may include
  • Microsoft 365 administration
  • Google Workspace administration
  • User onboarding and offboarding
  • Account and access management
  • Device management
  • Technology troubleshooting
  • Vendor coordination
  • Security configuration
  • Technology planning
  • Cloud services
  • Infrastructure support
  • Documentation
  • Ongoing technical support

Not every engagement includes every service. Scope is defined with you, in writing, before work begins.

DISCUSS MANAGED IT SUPPORT

SERVICE 02 // CYBERSECURITY

Cybersecurity & Cyber Health

We help organizations understand where they may be exposed, strengthen their defenses, reduce risk, and develop practical security strategies appropriate for their environment.

Assessments that end in a prioritized plan, not a scary PDF. Identity and access, MFA, configuration, website and WordPress exposure, known vulnerabilities, awareness training, and incident-response preparation sized for the organization you actually are.

Services may include
  • Cybersecurity assessments
  • Account security
  • MFA implementation
  • Identity and access reviews
  • Security configuration
  • Website security assessments
  • WordPress security
  • Plugin and software vulnerability exposure
  • CVE identification
  • Security awareness
  • Phishing prevention
  • Incident-response preparation
  • Remediation planning
  • Cybersecurity policy development

Not every engagement includes every service. Scope is defined with you, in writing, before work begins.

RUN A FREE CYBER HEALTH SCAN COMING SOON

The IgCE Cyber Health platform will check a website's exposure and explain the findings in plain language. It's in development. Join early access and we'll notify you when it opens.

JOIN EARLY ACCESS
CYBER HEALTH · SAMPLE REPORT LAYOUTILLUSTRATIVE
72/100
  • MFA not enforced for 3 admin accounts
  • WordPress plugin with a known CVE
  • No offboarding checklist
  • Backups untested in 90 days

What a findings summary looks like. Every real report is specific to your environment.

SERVICE 03 // AI ENABLEMENT

AI Enablement & Implementation

Move Beyond Talking About AI. Put It to Work.

IgCE helps organizations understand where artificial intelligence can realistically improve operations, reduce repetitive work, support employees, and create new capabilities.

We begin by understanding how your organization currently works. Then we determine where AI actually makes sense. We do not implement AI because AI is popular. Understand the problem first. Choose the appropriate technology second.

STAFFIntake request arrives by email
→
STAFFSomeone re-types it into a spreadsheet
→
STAFFSomeone emails the right person
→
STAFFWeekly report assembled by hand
Four handoffs. Every one of them a place for delay or error.
FORMRequest arrives through a secure intake form
→
AIClassified, key details extracted, checked against policy
→
AUTOMATIONRouted to the right person with context
→
DASHBOARDReport updates itself. Staff review, decide, act.
People stay in the loop for judgment. The repetitive work leaves.
Services may include
  • AI readiness assessments
  • AI strategy
  • ChatGPT training
  • Microsoft Copilot training
  • Claude training
  • Prompt development
  • Staff AI education
  • Executive AI education
  • Workflow analysis
  • AI-assisted workflow development
  • AI tool evaluation
  • AI implementation
  • Internal knowledge systems
  • AI agents
  • Process automation
  • Responsible AI guidance
  • AI usage policies
  • Data privacy considerations
  • AI governance
  • Cybersecurity considerations involving AI

Not every engagement includes every service. Scope is defined with you, in writing, before work begins.

EXPLORE AI FOR YOUR ORGANIZATION

SERVICE 04 // CUSTOM SOFTWARE

Custom Software & Automation

When the right solution does not exist, we can build it.

Sometimes an organization has a problem that cannot be solved efficiently with an off-the-shelf product. IgCE can design and develop custom technology solutions based on how an organization actually works.

We do not build software merely to build software. We first determine whether an existing platform can solve the problem. If not, we can design something specifically for the organization. The goal is not to add more technology. The goal is to make your organization work better.

Who approved this? Check the other spreadsheet.
Client list v7_FINAL_real.xlsx
Reminder: export report before Friday (manually)
Portal login? Ask Marcus. He's out.
Same data entered in three places
ILLUSTRATIVE OPERATIONS DASHBOARDSAMPLE DATA
OPEN REQUESTS14
APPROVED THIS WEEK27
AVG. TURNAROUND1.8d
RequestOwnerStatus
Laptop for new hireOperations TeamApproved
Grant report exportAutomationScheduled
Portal access reviewITNeeds review
Services may include
  • Custom web applications
  • Internal business tools
  • Client portals
  • Administrative dashboards
  • Workflow systems
  • Data dashboards
  • Integrations
  • APIs
  • Business-process automation
  • AI-enabled applications
  • Custom reporting systems
  • Data tools
  • Lightweight SaaS applications
  • Internal knowledge tools
  • Secure forms and intake systems
  • Automation between existing platforms
  • Prototype development
  • Proof-of-concept systems

Not every engagement includes every service. Scope is defined with you, in writing, before work begins.

DISCUSS A CUSTOM SOLUTION

SERVICE 05 // TRAINING

Training & Professional Development

IgCE provides customized technology, cybersecurity, digital-literacy, and artificial-intelligence training for employees, leadership teams, organizations, and community groups.

Built around how your team actually works, not a generic slide deck. IgCE teaches technology every week to teenagers, seniors, and adults changing careers, so we know how to make it land with a room of people who did not sign up to become engineers.

Possible subjects include
  • Cybersecurity awareness
  • Phishing awareness
  • AI literacy
  • Generative AI
  • Responsible AI
  • ChatGPT
  • Microsoft Copilot
  • Prompting
  • Digital literacy
  • Privacy
  • Online safety
  • Technology fundamentals
  • Customized organizational technology training
  • Leadership technology briefings

REQUEST A TRAINING PROGRAM

HOW WE WORK

A process you can see.

  1. 1

    UNDERSTAND

    We learn how your organization currently works, what is creating friction, and what you are trying to accomplish.

  2. 2

    ASSESS

    We review the technology, workflow, security, or operational challenge.

  3. 3

    DESIGN

    We recommend the appropriate solution, whether that involves existing technology, configuration, automation, AI, security improvements, or custom development.

  4. 4

    IMPLEMENT

    Our professional team deploys the agreed solution.

  5. 5

    SUPPORT & IMPROVE

    Where appropriate, IgCE can continue supporting, maintaining, securing, and improving the environment.

PROFESSIONAL WORK. COMMUNITY IMPACT.

Your Technology Investment Can Do More.

IgCE is a Chicago-based nonprofit, and revenue from our professional technology services helps support the education and workforce programs at the heart of our mission.

That means working with IgCE is more than another technology expense. Your organization receives professional expertise and solutions while helping expand access to hands-on cybersecurity, AI, and technology education for young people who may otherwise never receive that opportunity.

Hire IgCE and put your technology investment to work twice.

How students are involved, and how they aren't

Where appropriate, selected IgCE students may receive supervised exposure to real-world technology work alongside experienced professionals.

Students do not receive production credentials or direct access to confidential client data, personal information, or proprietary information. Student learning experiences use supervised, sanitized, non-sensitive environments appropriate to their age, skill level, and educational objectives.

The IgCE professional team remains responsible for all client deliverables and production work. Where appropriate, students may participate in supervised activities such as observation, documentation, lab exercises, testing in non-production environments, demonstrations, project discussions, and other non-sensitive learning experiences.

Client confidentiality, security, and professional accountability always come first.

Possible student experiences

  • Observation
  • Lab environments
  • Testing
  • Documentation
  • Development environments
  • Demonstrations
  • Project discussions
  • Sanitized datasets
  • Non-sensitive development tasks
  • Learning how professional teams work

Students never receive access to

  • Passwords
  • Production credentials
  • Confidential information
  • Sensitive client data
  • Personal information
  • Proprietary information
  • Restricted systems
ORGANIZATION
HIRES IgCE
IgCE PROFESSIONAL TEAM
TECHNOLOGY SOLUTION
PROFESSIONAL SERVICES REVENUE
IgCE EDUCATION + WORKFORCE PROGRAMS
MENTORSHIP + HANDS-ON LEARNING
CHICAGO YOUTH
REAL-WORLD SKILLS
TECHNOLOGY CAREERS

Clients fund these outcomes by purchasing services they already need.

TRUST

Technology Decisions Require Trust.

You're handing someone the keys. Here is how we hold them.

Professional oversight

Every engagement is led and delivered by IgCE's professional team, accountable to you.

Confidentiality

Your information is used for your engagement and nothing else. We are prepared to work under appropriate confidentiality and nondisclosure agreements as part of an engagement.

Secure practices

MFA, least-privilege access, and secure handling of credentials in our own work, not just in our advice.

Documented processes

You get documentation of what was done and how it works, so you're never dependent on one person's memory.

Responsible AI

AI is used where it solves a problem, with usage policies, privacy considerations, and human review built in.

Client-data protection

Client data stays in your systems or in agreed, secured locations. It is never used for training materials.

Clear scope of work

What's included, what isn't, and what it costs, in writing before work begins.

Appropriate access controls

Access is granted per person, per need, for the duration required, and removed when the work is done.

Professional accountability

A named point of contact, defined deliverables, and the same standard of work whether the client is a church or a company.

Supervised workforce exposure

Any student involvement is supervised, sanitized, and educational. Students never hold your credentials or your data.

CASE STUDIES

Verified work, published as it completes.

Case studies are published here only after a client has approved them and the outcome is verified. We don't publish placeholder results or invented testimonials.

Categories: Managed IT Transformation · Cybersecurity Assessment · AI Workflow Implementation · Custom Software · Automation · Training

QUESTIONS

Before you request an assessment.

What types of organizations does IgCE work with?

Nonprofits, small businesses, schools, churches, community organizations, and growing teams, most of them in Chicago. Typically they have somewhere between a few and a few hundred users and need experienced technology help without building a full internal department.

Do you provide ongoing IT support?

Yes. Managed IT engagements provide ongoing support, administration, security configuration, and planning. Scope and response expectations are defined in writing before work begins.

Can IgCE help our organization implement AI?

Yes. We start by understanding how your organization works, identify where AI realistically helps, and then implement it, train your team, and set usage policies. We don't deploy AI because it's popular. We deploy it where it solves a problem.

Can you build custom software?

Yes, when an existing platform can't solve the problem efficiently. We evaluate off-the-shelf options first. If none fit, we design and build web applications, internal tools, integrations, dashboards, and automation around how you actually operate.

Do you provide cybersecurity assessments?

Yes. An assessment covers accounts, identity and access, MFA, configuration, website and WordPress exposure, known vulnerabilities, and staff awareness, and it ends with a prioritized remediation plan you can act on.

Can you train our staff?

Yes. Training is customized to your team and your tools: cybersecurity and phishing awareness, AI literacy and prompting, Microsoft Copilot, ChatGPT, digital literacy, privacy, and briefings for leadership.

How does hiring IgCE support Chicago youth?

IgCE is a Chicago nonprofit. Revenue from professional services helps fund hands-on cybersecurity and technology education, mentorship, and workforce programs for young people. Your project is delivered by professionals; the same investment also reaches the classroom.

Will students have access to our confidential information?

No. Students do not receive production credentials or direct access to confidential client data, personal information, or proprietary information. Student learning experiences use supervised, sanitized, non-sensitive environments such as labs, documentation, demonstrations, and testing in non-production environments. The IgCE professional team remains responsible for all client deliverables and production work.

Do you work with organizations that already have an IT provider?

Yes. We can complement an existing provider with a security assessment, an AI project, custom software, or training, and we coordinate with them rather than around them.

Can we start with an assessment before deciding what services we need?

Yes, and that's the recommended starting point. Request a technology assessment, tell us what isn't working, and we'll recommend a path. Sometimes that's a few configuration changes; sometimes it's a larger project. Either way you'll know before you commit.

START HERE

What Technology Problem Can We Help You Solve?

You do not need to know which service you need. Tell us what is not working, what you want to improve, or what you wish technology could do for your organization. We will start there.

Put your technology investment to work twice.

WHAT DO YOU NEED HELP WITH? Select all that apply
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